Refund and Returns Policy

At Cloud 9 Gold, we strive to provide high-quality products and ensure customer satisfaction. If you are not fully satisfied with your purchase, please review our refund and returns policy below.

1. Refunds

Eligibility for Refunds:

• Product Issues: If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order to request a refund. You will need to provide proof of the issue, such as photos of the damaged or incorrect item.
• Refund Process: Upon verification of the issue, we will process a refund to your original payment method. Please allow up to 14 business days for the refund to be reflected in your account.

Non-Refundable Items:

• Custom Orders: Products that have been customized or made to order are non-refundable unless they are defective or incorrect.
• Promotional Items: Items purchased as part of a promotional offer or with a discount may have specific refund restrictions. Please refer to the terms of the promotion for details.

2. Returns

Return Process:

• Initiating a Return: To return a product, please contact us within 7 days of receiving your order to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
• Return Shipping: You are responsible for the cost of return shipping, unless the return is due to an error on our part or a product defect.
• Condition of Returned Items: Items must be returned in their original, unused condition, with all packaging and tags intact. We reserve the right to refuse a return if the product is not in acceptable condition.

Return Address: Please send your returns to the following address: Cloud 9 Gold
[Your Return Address]
[City, State, ZIP Code]
[Country]

3. Exchanges

We currently do not offer exchanges. If you need a different product, please return the original item for a refund and place a new order.

4. Processing Time

Refunds and returns are processed within 7 business days of receiving the returned item. You will be notified via email once your return has been processed.

5. Contact Us

If you have any questions or need assistance with returns or refunds, please contact us at here.